Help, when you need it.
The developer answers every message personally. Start with the troubleshooting tips below, or write in directly for anything private.
For bug reports with reproducible steps and system info. Public tracker.
Updates arrive automatically. Each release's changelog is shown in the About window before you install it.
Anything private goes through email.
Never paste license keys, order IDs, or account details into public GitHub issues. For anything that involves your account, your payment, or private information, write in directly. The developer reads every message and replies personally, usually the same day.
Most common fixes.
The things we get asked about most often. If your problem isn't here, check the features page or write in above.
01 Accessibility prompt loop
If fadr keeps asking for Accessibility permission after you granted it, quit fadr, open System Settings → Privacy & Security → Accessibility, toggle fadr off and on, then relaunch.
02 Conflicts with BetterTouchTool
BTT gestures that start in the middle of the trackpad rarely conflict. If you have BTT gestures set to begin at the edges, open fadr Preferences → Edges → Edge margin and lower it, or assign that edge to None.
03 Edge not responding
Open Preferences → Edges and confirm the edge has an action assigned. Check Typing detection. If you just typed, fadr waits a few hundred milliseconds before re-arming. Finally, rebooting the app often clears up stale gesture state.
04 External Magic Trackpad not detected
Plug it in via its charging cable (Lightning on older models, USB-C on the current Magic Trackpad) to pair over Bluetooth, then disconnect to use it wirelessly. If you have both a built-in trackpad and a Magic Trackpad connected, fadr automatically locks onto whichever one you touch first and ignores the other until your fingers lift — so gestures don't collide across two trackpads. There isn't currently a way to set different bindings per device.
05 License key won't activate
Make sure you're using the most recent version of fadr. Paste the key exactly as it appears in your purchase email (no extra spaces). If you still get an error, email the key to us and we'll fix it manually.
06 Uninstalling cleanly
Quit fadr, drag it from Applications to the Trash, then remove ~/Library/Preferences/llc.valid.fadr.plist if you want to erase your settings too. Revoke Accessibility permission under System Settings → Privacy & Security.